Notes from the Bookstore Sales Floor

Well, as is typical with blogs, I lost all momentum as soon as I announced I was starting one. But I have good reasons for it! I started a new job and several volunteer positions, and have been working intensely on writing–just not blog writing. But now that I’m in the rhythm of things, I want to keep blogging periodically about what I’m learning, starting with a series about insights for writers from the POV of a newbie bookseller.

I started working at Big Name Bookstore (BN for short) recently, as a kind of market research project for which I also get paid 😉 Through this position, I’m getting to learn a bit about the business side of writing and about my (hopefully) future readers.

Already, a number of conversations and observations have shaken the way I think about writing and publishing–in an exciting way! I’d like to write a continuing series of posts, focusing particularly on the romance genre and market. For context, I kicked off this year venturing into the romance genre. My heart is with sci fi/fantasy/speculative fiction, but I wanted to step from writing-as-passion towards writing-as-profession, and I thought a good way to make this leap would be to apprentice in the bestselling genre, and a genre I know nothing about.

I might make another blog post about this topic itself, but after two months, I’m now about 10 chapters, 25,000 words into my first romance novel and having a blast. I do think it’s helped improve my writing to work in a genre I’m not as emotionally attached to, because that distance has allowed for a more objective appraisal of what the book is doing and what it needs to be doing to land with readers. I’m able to focus on technique in the detached, demystified way a beginning artist practices shading spheres and cones before trying to paint a portrait of someone they care about.

Learning to write romance while working at a bookstore with a bunch of romance readers and observing the activity and interests of romance reader customers has been a great learning experience, and I hope to share more lessons, anecdotes, and peculiar insights into the sales side of writing. For now, here’s a couple general observations:

Lesson 1: People still buy a lot of books. And people who buy books, buy a lot of books.

Before working here, I didn’t understand how bookstores are still in business, because I considered myself A Reader, yet hadn’t bought a new book in years (I’m a Libby and Half Price Books diehard). I assumed other people were like me, and no matter how much they love books, had a kneejerk reaction against buying anything brand new at full price. Or got everything off Amazon.

But as it turns out, I’m just a miserable skinflint and not representative of the general population. People buy tons of books. Young people, without as many financial expenses to budget for, spend allowances and first paychecks on books. Teenagers buy simple poetry that speaks to complicated feelings. Manga readers buy each new installation in series (serieses?) that span hundreds of installments. Christians buy Bibles and devotionals. Everyone buys self-help. And romance readers… buy every single romance book on the shelf.

What’s more, although I don’t know the actual numbers, I think there’s probably a statistic like 75% of everyday book sales (ie not counting holiday shopping) come from the same 30% of customers. People who buy books tend to be repeat customers. So it seems to me that if you work to know your readers, to inspire and loyally serve them what they love you for, they will follow you to the end of the earth. So I would think, if you want to make money, make readers.  

Lesson 2: Not all books are set up to succeed, but to every book there may be a season

Before working here, I assumed that if your book got traditionally published, actually put on a real shelf in a real bookstore, that meant you had made it. You’d been immortalized. Now I understand that a great number of important and wonderful books aren’t available at the bookstore—half the books I grew up on, which were fundamental for my development as a person and a writer, just aren’t here anymore. And many of the books that are here, won’t last, or get much out of it.

This starts with the publisher and proceeds down a train of people and practices that can help or hurt a book, and there’s a lot more to a book making it than just being on the shelf. Let’s compare two books, both alike in dignity, and yet one will go big and one will fade into ignominy:

Book one: This book a publishing house has decided to go all-in on marketing. We receive 10+ hardcover copies with expertly designed, eye-catching, rainbow-hued covers, and maybe sprayed edges. The publisher and BN make a deal to promote the book with special editions, signage, a display table, putting it on the book club/monthly recommendation list, etc. Books with 3 or more copies on the shelf, which will include these extra promoted books, get “faced out,” or turned to display the cover rather than the spine, which greatly increases the chance of their being picked up and purchased.

Book two: For whatever reason, the publisher doesn’t want to stake much on this one. They treat it as a throwaway title, one of a number of books they go ahead and try, but don’t expect to make a lot off of. We only receive a single, paperback copy. It won’t be on any eye-catching tables at the front of the store, on lists of must-reads and book club picks, and it won’t even get faced out. It is, in my personal opinion, just as good as Book One. But books are largely sold on everything but the actual writing inside. Right out the gate, this book has been condemned to sell poorly, and after the one copy sells, or hits a certain date, we won’t order any more.

This was an important lesson for me. On the business side of things, it stresses the significance of everything that isn’t writing to the profession of writing. The marketing, in a lot of these cases, is better than the book, and you can probably make more money through good marketing than good writing.

It’s also humbling, on the writer side of things. When you write alone in your room, you can start to dream up all kinds of self-aggrandizing visions; there’s nothing to check them. But when working at the bookstore, keeping vigil by the little books, the ones who have not sold a single copy in their years of sitting there, ushering them over the threshold of death when their time finally comes, you get reality checked. You think, damn, I’m much more likely to be one of these little guys than N.K. Jemisin or Brandon Sanderson.

But this isn’t discouraging. In fact, I find it comforting! I feel at home with the little guys [gender-neutral], I feel a kinship and camaraderie with them, and I can let go of that anxiety to punch above my weight. It’s taught me that you can be successful at whatever level you reach, especially if you study marketing and write to market.

And I see that the shelves are continually in flux, their ancient contents now eroded, and now shored up with new soil. How while this one little book may not last, for this month at least it sits where Ursula Le Guin used to sit! That this manga about a toilet holds the place once occupied by beautifully illustrated narratives like With the Light and Mushishi. It assures me that if I just keep learning and working, I can have my turn, and there is plenty of space and need for good books, and simply new books, even more than great books and immortal books.

I think acknowledging this doesn’t mean setting the bar low for yourself, but appreciating where you’re at along the journey, seeking opportunities appropriate to your level, and being mindful of the other factors that go into success besides the writing itself. 

Thanks for reading! Hope to check in again soon.